Daily Archives: June 12, 2017

Ep #82: How to Have Empathy for Your Difficult Employee

PodcastBy Kris Plachy June 12, 2017

The key, when we give people feedback that’s tough and unexpected, is to have compassion and empathy, but HOW?! What you’ll learn from this episode: The two different ways people generally respond to this type of feedback. The best way for you, as a manager, to respond to that response. How to get to that…

Performance is NOT an Opinion

BlogBy Kris Plachy June 12, 2017 Leave a comment

The most valuable practice you can develop as a leader, when dealing with difficult employees, is to focus on facts, not opinions. Notice what they DO or DON’T do, rather than the labels (lazy, rude, argumentative, know-it-all, etc.) you assign for their behavior. Practice today just noticing WHAT you observe rather than thinking you know…