How to Lead

Ep #136: Frazzled Managers

We’re talking about people who are always frazzled, always late, always unavailable. When you’re frazzled, you’re prioritizing being busy over connecting with other people. Here are a few suggestions for how to take back control of your life. What you’ll learn from this episode – the reasons why “frazzled” happens: We, as a society, have…

How to Lead

Ep #134: Stages of Competence

Do you find yourself wondering, “Why don’t my employees just get it?” The stages of competence will help explain that nicely and give you some ideas about how to deal with it going forward. What you’ll learn from this episode: What the four stages of competence are. Why you, as an unconsciously competent manager, have…

How to Lead

Ep #131: How to Fix Culture

Every company on the planet has a culture. It’s just a matter of whether or not you, as a leader, have intentionally created and fostered the kind of culture that you want versus it just sort of happening. What you’ll learn from this episode: Organizational culture is basically the shared beliefs that employees have about…

How to Lead

Ep #130: Do the Work

Are you frustrated with an employee who never seems to “get it”? They don’t get what you need them to do in their position and you’ve tried everything you can think of to help them. I’m here to tell you it’s not your job to make them get it. What you’ll learn from this episode:…

How to Lead

Ep #119: How to NOT Get Offended

Have you noticed that when people feel offended, they’re often offensive in response? That’s not effective, and it’s certainly not leadership. When you have the positional authority in a relationship, it’s incumbent upon you to be the one who is cautious and thoughtful about the words you use. Here’s how: What you’ll learn from this…

Tools for Every Day Leaders

Ep #117: Stop Pretending

Are you being yourself or pretending to be someone you’re not? Pretending attracts people who aren’t really your people and creates relationships that aren’t authentic. It’s okay to not have all the answers, but it’s your job to be resourceful and seek out the help that you need. Take a risk. Be yourself. Good things…

Tools for Every Day Leaders

Ep #113: How to Apologize

Are you one who rarely apologizes or are you an over-apologizer? As leaders, our ability to acknowledge our own errors is instrumental to the health of the team. Here are some suggestions for when and how to deliver a genuine apology. What you’ll learn from this episode: There are two camps here – people who…

Tools for Every Day Leaders

Ep #110: Are You A Decisive Leader?

Being an excellent leader means being decisive. The clarity mitigates many challenges on a team. If you struggle with this, your indecisiveness may come from a lack of confidence or courage related to failure or mistakes. What you’ll learn from this episode: How important a leader’s decisiveness is to their team and why. What you…

Tools for Every Day Leaders

Ep #109: How to Improve Engagement

Studies show that employees, and some managers, are 70% to 80% disengaged. No discretionary effort or initiative is shown by these folks, and it’s killing our organizations. So, here’s how to help people engage. What you’ll learn from this episode: Does your organization have a clear purpose? Does everyone who works there know what that…

Tools for Every Day Leaders

Ep #101: Coaching vs. Managing

Many people think they’re coaching when they’re really managing. Managers talk, coaches ask. Which are you doing? Be honest with yourself. What you’ll learn from this episode: New employees go in one of three directions. First are Steady Eddies or Reliable Rebeccas. These are people who have been trained and coached and they don’t really…

Tools for Every Day Leaders

Ep #98: Values

You have to really know who you are as a manager in order to be effective. One of the components we talk about in The Manager Formula, that’s key to you understanding who you are, is your values. What you’ll learn from this episode: Here is an exercise to help you discover your values –…

Turning Around Performance

You can’t turn around team performance sitting in meetings. To change outcomes on the team: Be with them. Meet with them. Share feedback with them. Teach them how to win. Stop talking TO and AT them. Start sharing their own strengths and opportunities with them. Coach them how to be better… ‘them’, not just better…

Tools for Every Day Leaders

Ep #92: Managerial Courage

Courage, from the root word “cor” or “heart” is to speak the truth of what’s in your heart. Our inability to tap that courage, because we may be vulnerable if we do, limits our capability as leaders. What you’ll learn from this episode: We have many opportunities to step into our leadership role and speak…

Tools for Every Day Leaders

Ep #89: Managing Former Peers

The future growth of organizations and the baby boomer bail out will increase the likelihood that people will have to manage former peers. Here are some suggestions for how to handle that relationship change. What you’ll learn from this episode: Meet with them and acknowledge the awkwardness. Recalibrate expectations and see if they have any…

Tools for Every Day Leaders

Ep #88: Giving Active Feedback

Active feedback is the words you choose to intentionally inform someone about how they are doing. It should be valuable and meaningful, and you should feel kindness and grace when delivering it. What you’ll learn from this episode: What the components of active feedback are. Some suggestions for ways to deliver active feedback. Featured on…

Tools for Every Day Leaders

Ep #83: The Difficult Employee Remedy

In honor of my new book, The Difficult Employee Remedy Handbook, here are 5 steps to dealing with a difficult employee: What you’ll learn from this episode: Set up expectations with everyone. There are 2 previous podcasts that revolve around setting expectations – Setting Expectations for Managers and Managers and High Expectations. Make sure everyone…

Tools for Every Day Leaders

New to the Podcast? Start Here.

Welcome! Here’s a little bit about me, what I do, and what this podcast is for. What you’ll learn from this episode: Who I am and what I do. My focus on difficult people and difficult situations. The podcast frequency is typically two a month – sometimes more and sometimes I do an interview. Popular…

Managers & Overwhelm

Every manager I talk with these days is overwhelmed. It is the most common feeling I hear about. Too much work. Too little resources. Too little time. Feeling overwhelm for most of us shuts us down. This feeling actually makes us less productive. In the very moment when we say we want to be more…

Arguing is a Tease…

You think you can make your employees understand. You think when they push back, you should too. You think you can win. And prove it. And … be ‘right’. What if none of that was necessary? It’s tempting to be drawn into an argument. To get them to agree with you. So we can all…

Performance is NOT an Opinion

The most valuable practice you can develop as a leader, when dealing with difficult employees, is to focus on facts, not opinions. Notice what they DO or DON’T do, rather than the labels (lazy, rude, argumentative, know-it-all, etc.) you assign for their behavior. Practice today just noticing WHAT you observe rather than thinking you know…

What Our Poor Performers Teach Us

Oh…. Wouldn’t it be nice if everyone was just a rockstar and achieved all their goals? Wouldn’t it be nice if we didn’t actually have to coach or develop or address performance gaps? But, alas, this is the role of a leader. To build performance, not inherit it. When a player doesn’t perform we have…

Tools for Every Day Leaders

Ep #80: How to Not Take Things Personally

The only thing that connects you to someone else’s behavior is your thinking about it. Here’s how freeing that can be for you! What you’ll learn from this episode: How “behavior” is really the only way we can know anything about each other. Where behavior comes from. How to not take responsibility for someone else’s…

Justification

We often think we have to justify our anger or frustration. We think we need other people to know WHY we feel the way we do. Which of course means we want them to know how they or someone else caused our pain. And how they need to change to make us feel better. But…

Tools for Every Day Leaders

Ep #79: One Thing MOST Managers Don’t Have

Are you like a pinball bouncing around in a machine? Managers who lack personal vision aren’t as effective for their teams. What you’ll learn from this episode: Why overwhelm affects managers and how having personal vision can help. How having personal vision can help when dealing with difficult people in your life. Featured on the…

Difficult People are Our Emotional Tough Mudder

Every weekend people participate in marathons, mud runs, cycle races, and other physical challenges. They train for months, sometimes years, to be ready for the challenge. Most motivational messages about success and goals use visual images of people doing challenging sports and activities. When we reference overcoming fear and difficulty and pain, we focus on…

Join Me at The Beach?

 Every year, I offer an intimate, exclusive coaching intensive on-the-beach for the women in my community. It’s call ‘She is Relentless’. To say the work we do together is powerful; while sitting on the beach, under the pines, on the nature preserve that surrounds the Turtle Bay Resort, is such an understatement. Some have gone so…

Tools for Every Day Leaders

Ep #77: Are You Making Your Difficult Employee Worse?

Are you making your difficult employee worse? Here are the 5 key reasons that I think that may be happening. What you’ll learn from this episode: The 5 key reasons: Accountability “Dreading” the employee Matching behavior Dismissiveness Taking it personally Featured on the Show and Other Notes: 1) If you’d like my free Ebook “Change…

Tools for Every Day Leaders

Ep #76: Every Day Leader Series: Julie Simpson

In this episode, I’m excited to interview Julie Simpson, Founder of Resource IT. Resource IT has delivered over 2,000 projects to date, so they know a thing or two about: Generating leads Launching new products Entering new markets Increasing the effectiveness of existing programs Their clients span the entire channel eco-system. They’ve delivered campaigns for…

Do You Believe in Yourself?

Things happen everyday that we cannot control. We believe that many of those things rattle us. I learned some time ago that it isn’t the circumstance that creates our experience. It is our thinking about the circumstance that designs the experience we have with it. I see this in my clients day-after-day. My employee doesn’t…

Uber.

Uber is a hot mess. And the CEO is the crux of the problems. The good news is, he released a statement indicating he wants a leadership coach. Awesome. The best news will be if he takes willful action and changes his behavior. THAT remains to be seen. Here’s what Uber and its CEO are…

How to NOT Argue with Your Employees

Too many managers accept invitations to argue with their staff. Debating is different that arguing. Arguing is simply defending your point of view. When we argue we don’t listen. When we argue, we aren’t supervising our emotions. When we stop supervising our emotions, we run the risk of making significant mistakes as leaders AND impairing our…

A Video Blog

Hi Kris, This week I thought I’d share a video blog for a change! I’m working on videos for my upcoming “The Core for Leaders” membership program and figured I’d try out a few video blogs as well… Would love your thoughts! And please feel free to share with your teammates and colleagues! A quick…

Tools for Every Day Leaders

Ep #72: Managers and High Expectations

High performers have high expectations. That doesn’t mean that those who report to them KNOW what their expectations are. They have to clearly define them. What you’ll learn from this episode: The importance of slowing down, connecting and having good communication. What your “Manual” is and how to make sure you’re not using it to…

Here’s an Idea: Setting Expectations

My upcoming podcast is about Setting Expectations, so I thought I’d offer some included and additional highlights here. There are many valuable reasons WHY leaders should set clear expectations with team members. Clearly set AND COMMUNICATED expectations allow for: Less confusion on the team More engagement Better communication Stronger culture of accountability Higher performance Stronger…

Tools for Every Day Leaders

Ep #71: Setting Expectations for Managers

Are you setting clear expectations with your team? Expectations differ from rules, and here are some suggestions for how to establish them. What you’ll learn from this episode: Why setting expectations is the heart of accountability. How expectations differ from rules. How to create clear expectations. Featured on the Show and Other Notes: My new…

Tools for Every Day Leaders

Ep #70: Key Insights for 2016

Kris discusses the biggest lessons she’s learned throughout the year as she’s been negotiating her relationships with different clients. What you’ll learn from this episode: Clear expectations really do matter. There really are difficult people in the world. Many people in leadership positions forget to be kind. See below for link to Episode #38 –…

Tools for Every Day Leaders

Ep #69: Great Coaching Questions for Managers

“Coaching” holds the belief that we’re trying to access the employee’s insight, not provide our own. Asking questions is essential. We need these key things in order to be effective at how we ask questions. What you’ll learn from this episode: Several tools to help your coaching efforts with managers Some key things that are…

Tools for Every Day Leaders

Ep #68: The Ear Buds Are Not the Problem

Most times we don’t need a rule to manage a performance problem. People who don’t perform will always find ways to not perform. Here’s a suggestion for what to do instead. What you’ll learn from this episode – ways to eliminate performance issues: Set expectations. Set individual productivity and performance goals. Establish key performance indicators…

Here’s an Idea: Entitlement

  Entitled.   I hear it weekly.   “They are so entitled.” “They believe they are entitled to… “ “They act so entitled.” “They are just a bunch of entitled (#@$^).”   Individual leaders use this label all-too-frequently and it may just be having a dramatic impact on their team(s).   A common definition of…

Tools for Every Day Leaders

Ep #67: Who Is “They” – Managers and Blame

Do you avoid sharing unpopular decisions with your employees and defer to some “higher up” for their voice and title? If so, you’re not building your own credibility as a leader. What you’ll learn from this episode: Two remedies to address this situation. The two different types of people who exist regarding responsibility and blame. Working…

Tools for Every Day Leaders

Ep #66: Managers and Money

Compensation is about an exchange. We need to know what is needed in a position and know what our experience, skills, value and capabilities are and then correlate the two in an exchange. What you’ll learn from this episode: Is it right to assume that if you do well and make a lot of money…

The Perfection Response

Perfection stifles growth. If perfection could speak it would say: “Don’t do it wrong” “Don’t embarrass yourself” “Everyone will know if you make a mistake” “We cannot make errors” “Our mistakes define us” “There is a right way and a wrong way to do this and you aren’t doing it right”   As long as…

Manager Coaching

As a part of our ongoing discussion about key strategies for successful managers, I’d like to chat about Manager Coaching: I know. You hear about it all the time. Coach your people. Are you coaching? How well do you coach your team? You know, you really do need to coach more…. So what the heck…

Tools for Every Day Leaders

Ep #65: Managers and Giving Feedback

Feedback is our biggest tool as a manager. Today, we’ll talk about the reasons for giving feedback, the structure of the feedback and when it’s not necessary to give feedback. What you’ll learn from this episode: The importance of informal feedback methods and making sure our feedback is substantive. Make sure feedback is frequent and…

Measuring Performance

  Every position in your organization exists to do something for the organization. Therefore, every role in your organization should have measures to evaluate its contribution to the organization. Please note, I’m referring to ROLES or POSITIONS not individuals or people. Individual performance will be discussed in the next installment about Coaching. Things to think…

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Ep #64: Managing Managers – Part 2

This episode is part two in managing managers. We’ll continue to look at the elements involved if you manage people who manage people – such as performance management, accountability and coaching. What you’ll learn from this episode: The importance performance management plays in having your manager’s back Accountability and how it relates to the work…

Motivation and Engagement

  If there’s a buzz word today, its ‘engagement’. Gallup’s work here is pretty tremendous and pretty astounding. Less than 30% of our work force is actually engaged. What-the-heck? How do we fix it? Here’s what won’t fix it: Jeans on Friday A Keurig in the break room Certificates or ‘rocks’ to celebrate awesomeness What…

Tools for Every Day Leaders

Ep #63: Managing Managers – Part 1

In this podcast, we’ll address some of the elements involved if you manage people who manage people. What you’ll learn from this episode: Being clear about your expectations The frequency of communication Making development a priority Helping the manager of your old team Featured on the Show and Other Notes: Be sure to follow up…

Leaders with Imposter Syndrome

I’ve worked with a lot of leaders lately who share a common thought. They believe they haven’t really earned their role. Or they believe that they really don’t know what they’re doing and eventually someone will find them out. They compare themselves to other people in similar roles or who have similar titles and they…

Leading Teams through Change

Change happens every day. Our work is not static. We have to stop believing that things should stay the same. We have to stop expecting things to be consistent. A vital role as leaders today, is to move our teams, effectively through change. When we join our team in commiserating, complaining and moaning about change; we aren’t leading. It…

What Breaks Your Heart?

I watched this quick video last week and found it incredibly powerful. Asking this question can help direct our energy (for ourselves and our organization). Understanding THAT thing that breaks your heart, knowing your compelling reason to do what you do… it’s the secret sauce. I thought about it. What breaks my heart? Knowing that…

Managing and People Pleasing

I cannot count the amount of times I’ve heard a manager tell me they’re a ‘people pleaser’. As a result, they find it difficult to: Say “no” Have conversations with others about performance Delegate Ask others to do work they know they could just do themselves (see delegate) Give bad news Change their mind Write-up…

Tools for Every Day Leaders

Ep #61: Managers and Change

Like it or not, we’re in a space and time where so much is transient. As a manager, it’s your job to not only manage the process of change but also lead people through that change. Here are some suggestions for how to do that. What you’ll learn from this episode: People who have been…

Stop It

Stop it. Stop waiting for other people to make decisions before you decide your own future. Example: “I need to wait and see if I’m going to get that promotion and then I’ll decide what to do.” Decide: do you want the promotion? If so, why? What will the promotion in this company bring you…

Dear Leadership…

Dear Leadership, I’m hoping we can just chat for a minute. I can tell you’re terribly confused and I don’t blame you. It’s been a tough go these past few… well… centuries. We’ve done our best to confuse you, haven’t we Leadership? We’ve wanted you to be so many things. We’ve wanted you to be…

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Ep #60: Every Day Leader Series: Mark Nurdin

In her second installment of the “Every Day Leader” series, Kris interviews Mark Nurdin. Mark is the President and Chief Executive Officer of the Fort Worth Region for Bank of Texas. He oversees the growth strategies in the Fort Worth Region across all lines of business and all product partners, including Commercial Banking, Consumer Banking,…

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Ep #58: Every Day Leader Series: Chad Bandy

In her first installment of the “Every Day Leader” series, Kris interviews Chad Bandy. Chad has nearly twenty years of experience managing customer experience and large scale operations, focused in higher education. His expertise lies in building and developing business operations to enable growth and efficiency for a team. His leadership style relies on the…

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Ep #55: Why Training Won’t Work

Here are a few reasons why training may not work in your organization along with a few suggestions on what to do to improve your possibility for success. What you’ll learn from this episode: How to first identify the problem. Why it’s important that the executive level participates. What four things to do to make…

Leading yourSELF

I listened to this podcast yesterday during two car trips. All I can say is that it is excellent. The host, Joe Polish and the guest author Adam Markel fill the podcast with incredible insights on Leading yourSELF. Markel recently published a book, Pivot: The Art and Science of Reinventing Your Career and Life, and…

Influencing Up, Down and Sideways

I’m leading a workshop tomorrow on “Influencing Up”. In preparation for the workshop I read The Art of People, by Dave Kerpen. It’s an excellent read on some powerful key, simple insights to help us make better connections with one another. As a Coach, my job is to observe and understand my clients, not through…

Tools for Every Day Leaders

Ep #54: Dealing with Big Egos

We all deal with people with big egos at one point or another, right? Do you find yourself focusing on how you can get them to change? Is that working for you? Here’s another suggestion. What you’ll learn from this episode: How much do you really care what these people think? First, try genuinely not…

How Much Deep Work Are You Doing?

I’ve been attracted to an awesome book called Deep Work, by Cal Newport. In a world where we are called upon to have multiple tasks, conversations and decisions occupying our mind at once, our ability to connect to deep work is becoming increasingly rare. But the need for us to really connect to deep work…

Tools for Every Day Leaders

Ep #53: Honest Feedback

“Honest feedback” is really just code for “I’m going to share my opinion with you and it’s probably something you’re not going to want to hear.” Here’s a suggestion for how to approach that differently so people are a little bit more likely to listen.

Your WHY is Steering Your HOW

Why did you sign up to be a manager? Was it for the promotion? The salary? The increased responsibility? Maybe it’s because it’s the next natural step to a longer term goal. Maybe it’s so you can have a broader impact and give back. All-too-often we don’t really know WHY we want to be managers.…

Empathy Not Information

This video is so incredibly powerful. It’s short and yes, you do have to subscribe to watch it… but do it. Hank Fortener delivers incredibly powerful insight about how to deal with difficult people. He attributes his biggest failures to his avoidance of difficult conversations. And my favorite quote: “Nobody changes their mind about you…

Wishing Things Were Different

I recently purchased Michael Singer’s book, The Surrender Experiment. While I can’t attest to the entire book (as I haven’t read it all yet), I can say that one of the opening paragraphs really resonated and echoes so much of what I talk about with my clients who are dealing with difficult. He writes: “Every day,…

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Ep #51: Dealing with What’s Difficult

We all have to deal with difficult people or difficult situations in our lives. How you do that is a key to whether you live in emotional pain and distress, or you move on. Here are three options to choose in these situations. What you’ll learn from this episode:  What I mean by “difficult.” Three…

Procrastination

Today . . . I’m sharing thoughts and resources about procrastination. How appropriate that this video by Tim Urban should appear in my FB newsfeed – Inside the mind of a master procrastinator! Watch it. It’s amazing and funny and will likely connect with you, in some way. I’ve been reflecting on my own procrastination. He…

Tools for Every Day Leaders

Ep #49: Leading and Managing Victim Employees

Every victim needs a villain. Do you have a victim employee working for you? Here are some suggestions for how you tell and what you can do about it. What you’ll learn from this episode: Some tell-tale signs that you have a victim employee working for you. The importance of having clean accountability measures and…

Tools for Every Day Leaders

Ep #48: Burden Versus Choice

Leaders often have to do things they don’t like to do. We think we shouldn’t have to deal with things we don’t want to deal with and that what we have to deal with is outside our jobs. Here’s how changing your thinking can change what you’re feeling. What you’ll learn from this episode: How…

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Ep #47: How to Influence Difficult People

Hint – it’s not about changing the other person. People don’t change other people. Here are a couple of suggestions to help you get better results in a relationship involving a difficult person. What you’ll learn from this episode: “Difficult” is a subjective term. Influence = getting better results. Understanding their perspective instead of waiting…

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Ep #46: How Leaders Impact Team Communication

Communication is highly influenced by many elements in an organization. Let’s talk about what structures need to be in place in order to help facilitate effective communication and how leaders can influence that. What you’ll learn from this episode: What structures need to be in place in order to help facilitate effective communication. The importance…

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Ep #44: Managers Who Play Favorites

Gravitating to people we like is natural; it’s human. As a manager, however, that’s not really a good thing. Sometimes we’re pulled toward people we work with, although not intentionally. Today, we look at the problems this can cause and some possible solutions. What you’ll learn from this episode: What favoritism at work looks like.…

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Ep #41: Appreciation Not Recognition

Recognition is rewarding someone for exceptional performance. Appreciation is thankfulness that they showed up and are working hard. Appreciation is a day to day communication strategy you can use as a manager to help people feel important. What you’ll learn from this episode: Why it’s necessary for people to feel important. What appreciation looks like.…

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Ep #40: Tips for Overwhelmed Managers

Your organization’s culture likely drives the pace of the work done there. However, even if your culture is a fast paced one, you still can have some control over the pace with your own team and with your time as well. Here are some helpful tips. What you’ll learn from this episode: How to take…

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Ep #38: Managers and Kindness

As a leader you have a lot of influence over the lives of those you lead, and a big responsibility to be ultra-aware of how you’re impacting them. Kindness, as a culture, is a strategy and it has to start with the leadership team. What you’ll learn from this episode: Questions to ask yourself, your…

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Ep #37: Founderitis

I work with many people who are running their own businesses. Those businesses are growing and they’re now expanding beyond that initial very manageable place. What happens when a founder reaches the threshold where she stops just having a grand purpose and now has to actually run a growing business? Here are a few issues…

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Ep #29: Basic Elements Required for Accountability

Many managers struggle with accountability, so today we’re going to talk about four key elements that need to be in place to make things easier when there are break downs in performance and accountability. What You’ll Learn From This Episode: The importance of setting expectations with your team. This isn’t a one-sided drill – it’s…

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Ep #28: Executive Presence

Have you stepped into a leadership role and reached a level where you can no longer get by on functional competency? Being in a leadership position is a responsibility and, as such, it’s our responsibility to cultivate ourselves as leaders so we can be the best in what we do for the people who work…

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Ep #27: Performance Is Not an Opinion

Why do so many managers struggle when dealing with difficult employees? One reason – they formulate opinions and place labels on behaviors instead of focusing on the facts and what the implications of the facts are. Here’s a suggestion for how to handle that and how to reduce the discomfort that comes with those conversations…

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Ep #26: Why I Should Have to Deal With …

Also known as “The Myths Managers Think They Shouldn’t Have to Deal with but All of Them Do.” All managers have certain issues or tasks that they feel they shouldn’t have to deal with. They stress over the fact that they’re having to spend time on silly things like an employee who is always late…

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Ep #25: How to Deal with a Difficult Boss

Are you dealing with a difficult boss? If so you’re undoubtedly frustrated, but before making the decision to quit you owe it to yourself to do a little work and see if you can make it better. Here are a few steps for dealing with that difficult boss. What You’ll Learn From This Episode: Name…

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Ep #24: How to Fire a Nice Person

We hire people to execute a task, a responsibility and an outcome. Sometimes it doesn’t work out as well as expected or hoped. If you’re a manager and you have someone on your team who you like but who isn’t performing, here are a few things to keep in mind when it comes time to…

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Ep #23: Why Executives Have to Manage Too

What You’ll Learn From This Episode: Higher level employees should know better. The key here is that, for whatever reason, they don’t. They shouldn’t need that kind of feedback. Unfortunately it’s not like once we reach a higher level we suddenly have a new level of awareness of ourselves. Giving your people feedback on their…

How to Coach Anyone on Anything

As most of us are already aware, adults often have a difficult time making significant behavior changes. That’s why so many of us stay stuck in negative behavior patterns. It’s not so much that we don’t want to change – it’s more that we don’t understand how to go through that change. The way it…

What if Difficult Didn’t Exist?

What if it were really true? What if difficult doesn’t exist? I taught a “How to Coach Difficult People” course for managers this week. Each manager came with their example(s) of how employees are difficult. They gossip They interrupt They are disrespectful They are rude They don’t do their work They come to work late…

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Ep #21: How to Coach Anyone on Anything

As adults it’s difficult to make significant behavior changes. That’s why so many of us stay stuck in negative behavior patterns. It’s not so much that we don’t want to change, it’s more so that we don’t understand how to go through that change. People often present with a “pain point” – something isn’t working…

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Ep #18: How to Manage Difficult Behavior

Over the course of my coaching career, I’ve worked with many different leaders and taught them how to deal with and coach difficult people. One of the things that I often find during my workshops or one-on-one sessions is the incredibly wide range in which we define behaviors as difficult. It is crucial to understand…

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Ep #17: How to Fix a Non-Performing Team

When we talk about non-performance, there are two areas that we need to address. The first one is defined by the measurable outputs that we’re responsible for in our roles. These include activities, daily goals, projects, service time and other related metrics. The second area of performance is behavior – honesty, respectfulness, and team interactions.…

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Ep #16: Influencing Up

Most of you who listen to this show either lead your own organization or manage and lead someone else’s company. Regardless of the role that you play within the organization, you always need to be thoughtful of where you have opportunities to have more influence with folks who manage employees or other managers. On this…

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Ep #15: Self-Leadership for the Self-Employed

Recently, I’ve had a lot of questions revolving around the topic of running your own business and being self-employed.  Working for yourself can be very liberating. You get to create your own schedule, choose what to work on and be your own boss. However, there’s also a lot of opportunities to confront all of the…

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Ep #14: Managerial Maturity

One commonality among all human beings is that we often do what we can to avoid emotional discomfort. When we are in the leadership role, there are a lot of difficult things that come at us every day and challenge that very nature of gravitating to things that are easy. However, it is crucial to…

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Ep #13: How to Coach the Top Performer

In the past episodes, we’ve spent quite a bit of time talking about dealing with difficult people – how to coach them, guide them and have conversations with them. Today, we get into managing the most important segment of our team – folks that are exceptional at their job. Often, our top performers in our organizations tend to…

Tools for Every Day Leaders

Ep #12: How to Have a Difficult Conversation

In general, human beings really struggle with how to talk to people about things that they believe are difficult to discuss. Based on our previous experiences in our lives, we all have different ideas about what we think difficult topics are. It is absolutely okay to experience discomfort when some of those topics come up.…

Tools for Every Day Leaders

Ep #11: Managers and Coaching Algebra

Depending on the current circumstances and how we choose to look at it, performance management can either be the “Banes of Existence” for a lot of managers, or one of the most exciting parts of being a leader. On this episode of Life Coach LLC podcast, we talk about a formula that helps managers think…

Tools for Every Day Leaders

Ep #10: Why One-on-Ones with Employees are a Manager Must

Today, we’re talking about an incredibly important topic to managers’ success and the success of their teams – having a consistent one on one practice with employees. Employees are an integral resource acquired by the institution in order to secure its success. Unfortunately, many leaders fail to understand the importance of regularly meeting with each…

Tools for Every Day Leaders

Ep #8: Challenges for the Sensitive Leader

I work with a lot of leaders and managers who are often sensitive to the challenges that they face with other people at work. This poses a number of issues, as well as  causes pain and discomfort for those leaders and often affects the level of their effectiveness. According to researchers, folks who manage people need…

Tools for Every Day Leaders

Ep #6: Managers and Emotional Responsibility

One issue that often comes up during the training and workshops I do with managers is that many adults have never learned to assume emotional responsibility for themselves. We have a tendency to believe that the way others behave in our world, how they act and what they say (or don’t say), drives our emotional health and determines…

Tools for Every Day Leaders

Ep #5: Managers and Motivation

One of the things that managers most commonly ask me, is how to motivate employees to perform and truly be excited about coming to work every day. While many of us think that we can actually motivate people, that’s actually  not the case. I cannot ‘make’ you be motivated, just as you cannot motivate me.  Motivation…

Tools for Every Day Leaders

Ep #4: What needs to Change When Things Change

In today’s work environment, things are constantly changing. Whether we are talking about products, processes, structures or even people, most of these don’t stay static for very long. Despite the fact that things change so rapidly, there’s still a notion, for us as human beings, that things are supposed to stay the same. This creates a…

Think About This: No Matter What.

I’ve just returned from a powerful, long weekend retreat in Santa Barbara. Once a year, the certified coaches from The Life Coach School meet to mastermind and learn from wicked smart teachers and one another. This weekend was no exception. It was a truly moving experience. The snippets of knowledge are too vast to share.…

Think About This: Expectations

Recent events in my personal life have, once again, reminded me of the importance of clearly established expectations… Especially if you are in a leadership role. We are all culprits of not setting clear expectations from time-to-time. It’s inevitable. BUT if you lead others, your clarity and communication regarding your expectations is vital. When we aren’t clear,…

Think About This: Change

Lately, I’ve been working with quite a few clients on dealing with, managing, going through various types of change. One thing that strikes me as so interesting is how surprised we are (as humans) when we encounter change.  It’s fascinating, right? Everything is always changing and yet, when we encounter change we act surprised. As if…

Tools for Every Day Leaders

Ep #3: How to Coach the Difficult Person

When we have someone on our team that is disruptive, in a way that impacts other individuals, employee engagement, retention, performance of the team or organization, it is our responsibility as a manager and a leader to address the issue. Continuing with the last episode’s topic of difficult people, we dive into the nitty-gritty of…

Tools for Every Day Leaders

Ep #2: How to Deal with Difficult People

As a leadership coach, I have seen many people lose so much quality time in their life being extremely stressed out about a relationship they have with someone at work. I regularly interact with folks who encounter or experience others who can be irrational, argumentative, unsympathetic, dismissive, overly direct or simply operate in a different manner…

Why Managers’ Feelings Matter

Despite our best efforts to prove otherwise We all share one thing in common at work. We’re all human. As humans, we have feelings. Now, we don’t make a practice of talking about feeeeleings At work If you do you may be considered emotional, weak or soft. So, we’ve created a work culture that doesn’t…

Figuring Out What’s Next

If I’ve heard one common comment from friends and colleagues over the past year it’s been  “I’m figuring out what’s next”… Although that seems like such a benign little comment, it isn’t. For many of us, figuring out what’s next has meant so much more: It’s meant losing something we thought we’d keep forever. It…

Is There a Right Leadership Style?

Written by Chad Bandy chad.bandy@ymail.com The workplace today demands different styles and personalities for vastly different leadership challenges.   Transformational leaders are needed to take a team or company in a new direction all the while attempting to survive the turmoil and controversy they create to make change happen.  Transitional leaders can be short-term; knowing they…