There are difficult people in every organization and too many of our employees are suffering everyday because they don't have the tools, skills and resources they need to properly deal and cope with these challenges. Attendees will leave with tangible practices they can implement immediately to focus on their own performance and not let 'difficult' interfere with their own productivity (and engagement).
Every-single-manager has to deal with a difficult employee. But, we do a very poor job of helping them know how best to not only manage measureable performance, but how to manage difficult behaviors.This program will give managers a step-by-step process for dealing with difficult employees and implementing practices that lead to improved individual and team performance.
One of the biggest challenges managers face is providing feedback to their employees; especially feedback to difficult or poor performing employees. As a rule, most managers lead feedback sessions from a position of weakness and they don’t even realize they are doing so. This program will give managers the secrets behind powerful feedback, which absolutely change the performance and culture of accountability on their team.
Rapid change is wreaking havoc on organizations. Performance is down. Engagement is down. And managers don't have the skills they need to manage the impact that change brings. But there are solutions available. We have to teach our leaders how to negotiate change and how to bring people along through that change. Humans will be humans. The more we can understand how best to tap into our 'humannness' the more we can drive exceptional performance.
-Microsoft Worldwide Business Partner Conference attendee, 2016
-Senior Director and Meeting Organizer
-Training and Development Leader
-SVP, Talent Management and Development