In general, human beings really struggle with how to talk to people about things that they believe are difficult to discuss. Based on our previous experiences in our lives, we all have different ideas about what we think difficult topics are. It is absolutely okay to experience discomfort when some of those topics come up. However, it is not okay when your discomfort prevents you, as a leader and a manager, from addressing something that is affecting someone’s performance.
Today, we explore how we as managers can continue making sure that our teams, and in turn our organizations, stay productive by having those difficult conversations with employees. Listen in as I share a simple 6-step process that will help you more effectively navigate through the conversations with the people you believe are difficult.
I encourage you to write these 6 steps on a piece of paper. As you prepare for the next difficult conversation, write down your answers to each of the questions I talk about in this episode. So grab a pen and a paper and click “Play” below…
What You’ll Learn From This Episode:
- Why we believe that certain conversations are difficult.
- 6-step process to help you move through a conversation more effectively.
- Why you should be as specific as possible when addressing an issue.
- The importance of addressing facts rather than opinions.
- What issues need to be addressed and, more importantly, what issues do not.
Featured On The Show:
- Email Kris: firstname.lastname@example.org or email@example.com
- Gifts of Imperfection by Brene Brown