How to Lead

Ep #130: Do the Work

Are you frustrated with an employee who never seems to “get it”? They don’t get what you need them to do in their position and you’ve tried everything you can think of to help them. I’m here to tell you it’s not your job to make them get it. What you’ll learn from this episode:…

Tools for Every Day Leaders

Ep #117: Stop Pretending

Are you being yourself or pretending to be someone you’re not? Pretending attracts people who aren’t really your people and creates relationships that aren’t authentic. It’s okay to not have all the answers, but it’s your job to be resourceful and seek out the help that you need. Take a risk. Be yourself. Good things…

Tools for Every Day Leaders

Ep #109: How to Improve Engagement

Studies show that employees, and some managers, are 70% to 80% disengaged. No discretionary effort or initiative is shown by these folks, and it’s killing our organizations. So, here’s how to help people engage. What you’ll learn from this episode: Does your organization have a clear purpose? Does everyone who works there know what that…

Tools for Every Day Leaders

Ep #80: How to Not Take Things Personally

The only thing that connects you to someone else’s behavior is your thinking about it. Here’s how freeing that can be for you! What you’ll learn from this episode: How “behavior” is really the only way we can know anything about each other. Where behavior comes from. How to not take responsibility for someone else’s…

Difficult People are Our Emotional Tough Mudder

Every weekend people participate in marathons, mud runs, cycle races, and other physical challenges. They train for months, sometimes years, to be ready for the challenge. Most motivational messages about success and goals use visual images of people doing challenging sports and activities. When we reference overcoming fear and difficulty and pain, we focus on…

Tools for Every Day Leaders

Ep #77: Are You Making Your Difficult Employee Worse?

Are you making your difficult employee worse? Here are the 5 key reasons that I think that may be happening. What you’ll learn from this episode: The 5 key reasons: Accountability “Dreading” the employee Matching behavior Dismissiveness Taking it personally Featured on the Show and Other Notes: 1) If you’d like my free Ebook “Change…

Tools for Every Day Leaders

Ep #69: Great Coaching Questions for Managers

“Coaching” holds the belief that we’re trying to access the employee’s insight, not provide our own. Asking questions is essential. We need these key things in order to be effective at how we ask questions. What you’ll learn from this episode: Several tools to help your coaching efforts with managers Some key things that are…

Tools for Every Day Leaders

Ep #64: Managing Managers – Part 2

This episode is part two in managing managers. We’ll continue to look at the elements involved if you manage people who manage people – such as performance management, accountability and coaching. What you’ll learn from this episode: The importance performance management plays in having your manager’s back Accountability and how it relates to the work…

Tools for Every Day Leaders

Ep #60: Every Day Leader Series: Mark Nurdin

In her second installment of the “Every Day Leader” series, Kris interviews Mark Nurdin. Mark is the President and Chief Executive Officer of the Fort Worth Region for Bank of Texas. He oversees the growth strategies in the Fort Worth Region across all lines of business and all product partners, including Commercial Banking, Consumer Banking,…

Tools for Every Day Leaders

Ep #58: Every Day Leader Series: Chad Bandy

In her first installment of the “Every Day Leader” series, Kris interviews Chad Bandy. Chad has nearly twenty years of experience managing customer experience and large scale operations, focused in higher education. His expertise lies in building and developing business operations to enable growth and efficiency for a team. His leadership style relies on the…

Tools for Every Day Leaders

Ep #55: Why Training Won’t Work

Here are a few reasons why training may not work in your organization along with a few suggestions on what to do to improve your possibility for success. What you’ll learn from this episode: How to first identify the problem. Why it’s important that the executive level participates. What four things to do to make…

Tools for Every Day Leaders

Ep #49: Leading and Managing Victim Employees

Every victim needs a villain. Do you have a victim employee working for you? Here are some suggestions for how you tell and what you can do about it. What you’ll learn from this episode: Some tell-tale signs that you have a victim employee working for you. The importance of having clean accountability measures and…

Tools for Every Day Leaders

Ep #46: How Leaders Impact Team Communication

Communication is highly influenced by many elements in an organization. Let’s talk about what structures need to be in place in order to help facilitate effective communication and how leaders can influence that. What you’ll learn from this episode: What structures need to be in place in order to help facilitate effective communication. The importance…

Tools for Every Day Leaders

Ep #41: Appreciation Not Recognition

Recognition is rewarding someone for exceptional performance. Appreciation is thankfulness that they showed up and are working hard. Appreciation is a day to day communication strategy you can use as a manager to help people feel important. What you’ll learn from this episode: Why it’s necessary for people to feel important. What appreciation looks like.…

Tools for Every Day Leaders

Ep #38: Managers and Kindness

As a leader you have a lot of influence over the lives of those you lead, and a big responsibility to be ultra-aware of how you’re impacting them. Kindness, as a culture, is a strategy and it has to start with the leadership team. What you’ll learn from this episode: Questions to ask yourself, your…

Tools for Every Day Leaders

Ep #37: Founderitis

I work with many people who are running their own businesses. Those businesses are growing and they’re now expanding beyond that initial very manageable place. What happens when a founder reaches the threshold where she stops just having a grand purpose and now has to actually run a growing business? Here are a few issues…