Tools for Every Day Leaders

Ep #92: Managerial Courage

Courage, from the root word “cor” or “heart” is to speak the truth of what’s in your heart. Our inability to tap that courage, because we may be vulnerable if we do, limits our capability as leaders. What you’ll learn from this episode: We have many opportunities to step into our leadership role and speak…

Tools for Every Day Leaders

Ep #83: The Difficult Employee Remedy

In honor of my new book, The Difficult Employee Remedy Handbook, here are 5 steps to dealing with a difficult employee: What you’ll learn from this episode: Set up expectations with everyone. There are 2 previous podcasts that revolve around setting expectations – Setting Expectations for Managers and Managers and High Expectations. Make sure everyone…

Tools for Every Day Leaders

New to the Podcast? Start Here.

Welcome! Here’s a little bit about me, what I do, and what this podcast is for. What you’ll learn from this episode: Who I am and what I do. My focus on difficult people and difficult situations. The podcast frequency is typically two a month – sometimes more and sometimes I do an interview. Popular…

Arguing is a Tease…

You think you can make your employees understand. You think when they push back, you should too. You think you can win. And prove it. And … be ‘right’. What if none of that was necessary? It’s tempting to be drawn into an argument. To get them to agree with you. So we can all…

Performance is NOT an Opinion

The most valuable practice you can develop as a leader, when dealing with difficult employees, is to focus on facts, not opinions. Notice what they DO or DON’T do, rather than the labels (lazy, rude, argumentative, know-it-all, etc.) you assign for their behavior. Practice today just noticing WHAT you observe rather than thinking you know…

Justification

We often think we have to justify our anger or frustration. We think we need other people to know WHY we feel the way we do. Which of course means we want them to know how they or someone else caused our pain. And how they need to change to make us feel better. But…

Difficult People are Our Emotional Tough Mudder

Every weekend people participate in marathons, mud runs, cycle races, and other physical challenges. They train for months, sometimes years, to be ready for the challenge. Most motivational messages about success and goals use visual images of people doing challenging sports and activities. When we reference overcoming fear and difficulty and pain, we focus on…