How to Lead

Ep #134: Stages of Competence

Do you find yourself wondering, “Why don’t my employees just get it?” The stages of competence will help explain that nicely and give you some ideas about how to deal with it going forward. What you’ll learn from this episode: What the four stages of competence are. Why you, as an unconsciously competent manager, have…

Tools for Every Day Leaders

Ep #109: How to Improve Engagement

Studies show that employees, and some managers, are 70% to 80% disengaged. No discretionary effort or initiative is shown by these folks, and it’s killing our organizations. So, here’s how to help people engage. What you’ll learn from this episode: Does your organization have a clear purpose? Does everyone who works there know what that…

Tools for Every Day Leaders

Ep #88: Giving Active Feedback

Active feedback is the words you choose to intentionally inform someone about how they are doing. It should be valuable and meaningful, and you should feel kindness and grace when delivering it. What you’ll learn from this episode: What the components of active feedback are. Some suggestions for ways to deliver active feedback. Featured on…

Difficult People are Our Emotional Tough Mudder

Every weekend people participate in marathons, mud runs, cycle races, and other physical challenges. They train for months, sometimes years, to be ready for the challenge. Most motivational messages about success and goals use visual images of people doing challenging sports and activities. When we reference overcoming fear and difficulty and pain, we focus on…

Tools for Every Day Leaders

Ep #77: Are You Making Your Difficult Employee Worse?

Are you making your difficult employee worse? Here are the 5 key reasons that I think that may be happening. What you’ll learn from this episode: The 5 key reasons: Accountability “Dreading” the employee Matching behavior Dismissiveness Taking it personally Featured on the Show and Other Notes: 1) If you’d like my free Ebook “Change…

Tools for Every Day Leaders

Ep #69: Great Coaching Questions for Managers

“Coaching” holds the belief that we’re trying to access the employee’s insight, not provide our own. Asking questions is essential. We need these key things in order to be effective at how we ask questions. What you’ll learn from this episode: Several tools to help your coaching efforts with managers Some key things that are…

Tools for Every Day Leaders

Ep #68: The Ear Buds Are Not the Problem

Most times we don’t need a rule to manage a performance problem. People who don’t perform will always find ways to not perform. Here’s a suggestion for what to do instead. What you’ll learn from this episode – ways to eliminate performance issues: Set expectations. Set individual productivity and performance goals. Establish key performance indicators…

Motivation and Engagement

  If there’s a buzz word today, its ‘engagement’. Gallup’s work here is pretty tremendous and pretty astounding. Less than 30% of our work force is actually engaged. What-the-heck? How do we fix it? Here’s what won’t fix it: Jeans on Friday A Keurig in the break room Certificates or ‘rocks’ to celebrate awesomeness What…

Tools for Every Day Leaders

Ep #63: Managing Managers – Part 1

In this podcast, we’ll address some of the elements involved if you manage people who manage people. What you’ll learn from this episode: Being clear about your expectations The frequency of communication Making development a priority Helping the manager of your old team Featured on the Show and Other Notes: Be sure to follow up…

Dear Leadership…

Dear Leadership, I’m hoping we can just chat for a minute. I can tell you’re terribly confused and I don’t blame you. It’s been a tough go these past few… well… centuries. We’ve done our best to confuse you, haven’t we Leadership? We’ve wanted you to be so many things. We’ve wanted you to be…

Tools for Every Day Leaders

Ep #60: Every Day Leader Series: Mark Nurdin

In her second installment of the “Every Day Leader” series, Kris interviews Mark Nurdin. Mark is the President and Chief Executive Officer of the Fort Worth Region for Bank of Texas. He oversees the growth strategies in the Fort Worth Region across all lines of business and all product partners, including Commercial Banking, Consumer Banking,…

Tools for Every Day Leaders

Ep #58: Every Day Leader Series: Chad Bandy

In her first installment of the “Every Day Leader” series, Kris interviews Chad Bandy. Chad has nearly twenty years of experience managing customer experience and large scale operations, focused in higher education. His expertise lies in building and developing business operations to enable growth and efficiency for a team. His leadership style relies on the…

Tools for Every Day Leaders

Ep #51: Dealing with What’s Difficult

We all have to deal with difficult people or difficult situations in our lives. How you do that is a key to whether you live in emotional pain and distress, or you move on. Here are three options to choose in these situations. What you’ll learn from this episode:  What I mean by “difficult.” Three…

Tools for Every Day Leaders

Ep #40: Tips for Overwhelmed Managers

Your organization’s culture likely drives the pace of the work done there. However, even if your culture is a fast paced one, you still can have some control over the pace with your own team and with your time as well. Here are some helpful tips. What you’ll learn from this episode: How to take…