How to Lead

Ep #130: Do the Work

Are you frustrated with an employee who never seems to “get it”? They don’t get what you need them to do in their position and you’ve tried everything you can think of to help them. I’m here to tell you it’s not your job to make them get it. What you’ll learn from this episode:…

How to Lead

Ep #119: How to NOT Get Offended

Have you noticed that when people feel offended, they’re often offensive in response? That’s not effective, and it’s certainly not leadership. When you have the positional authority in a relationship, it’s incumbent upon you to be the one who is cautious and thoughtful about the words you use. Here’s how: What you’ll learn from this…

Tools for Every Day Leaders

Ep #117: Stop Pretending

Are you being yourself or pretending to be someone you’re not? Pretending attracts people who aren’t really your people and creates relationships that aren’t authentic. It’s okay to not have all the answers, but it’s your job to be resourceful and seek out the help that you need. Take a risk. Be yourself. Good things…

Tools for Every Day Leaders

Ep #89: Managing Former Peers

The future growth of organizations and the baby boomer bail out will increase the likelihood that people will have to manage former peers. Here are some suggestions for how to handle that relationship change. What you’ll learn from this episode: Meet with them and acknowledge the awkwardness. Recalibrate expectations and see if they have any…

Tools for Every Day Leaders

Ep #83: The Difficult Employee Remedy

In honor of my new book, The Difficult Employee Remedy Handbook, here are 5 steps to dealing with a difficult employee: What you’ll learn from this episode: Set up expectations with everyone. There are 2 previous podcasts that revolve around setting expectations – Setting Expectations for Managers and Managers and High Expectations. Make sure everyone…

Difficult People are Our Emotional Tough Mudder

Every weekend people participate in marathons, mud runs, cycle races, and other physical challenges. They train for months, sometimes years, to be ready for the challenge. Most motivational messages about success and goals use visual images of people doing challenging sports and activities. When we reference overcoming fear and difficulty and pain, we focus on…

Tools for Every Day Leaders

Ep #77: Are You Making Your Difficult Employee Worse?

Are you making your difficult employee worse? Here are the 5 key reasons that I think that may be happening. What you’ll learn from this episode: The 5 key reasons: Accountability “Dreading” the employee Matching behavior Dismissiveness Taking it personally Featured on the Show and Other Notes: 1) If you’d like my free Ebook “Change…

Tools for Every Day Leaders

Ep #72: Managers and High Expectations

High performers have high expectations. That doesn’t mean that those who report to them KNOW what their expectations are. They have to clearly define them. What you’ll learn from this episode: The importance of slowing down, connecting and having good communication. What your “Manual” is and how to make sure you’re not using it to…

Tools for Every Day Leaders

Ep #71: Setting Expectations for Managers

Are you setting clear expectations with your team? Expectations differ from rules, and here are some suggestions for how to establish them. What you’ll learn from this episode: Why setting expectations is the heart of accountability. How expectations differ from rules. How to create clear expectations. Featured on the Show and Other Notes: My new…

Tools for Every Day Leaders

Ep #70: Key Insights for 2016

Kris discusses the biggest lessons she’s learned throughout the year as she’s been negotiating her relationships with different clients. What you’ll learn from this episode: Clear expectations really do matter. There really are difficult people in the world. Many people in leadership positions forget to be kind. See below for link to Episode #38 –…

Tools for Every Day Leaders

Ep #68: The Ear Buds Are Not the Problem

Most times we don’t need a rule to manage a performance problem. People who don’t perform will always find ways to not perform. Here’s a suggestion for what to do instead. What you’ll learn from this episode – ways to eliminate performance issues: Set expectations. Set individual productivity and performance goals. Establish key performance indicators…

Tools for Every Day Leaders

Ep #64: Managing Managers – Part 2

This episode is part two in managing managers. We’ll continue to look at the elements involved if you manage people who manage people – such as performance management, accountability and coaching. What you’ll learn from this episode: The importance performance management plays in having your manager’s back Accountability and how it relates to the work…

Tools for Every Day Leaders

Ep #63: Managing Managers – Part 1

In this podcast, we’ll address some of the elements involved if you manage people who manage people. What you’ll learn from this episode: Being clear about your expectations The frequency of communication Making development a priority Helping the manager of your old team Featured on the Show and Other Notes: Be sure to follow up…

Leaders with Imposter Syndrome

I’ve worked with a lot of leaders lately who share a common thought. They believe they haven’t really earned their role. Or they believe that they really don’t know what they’re doing and eventually someone will find them out. They compare themselves to other people in similar roles or who have similar titles and they…

Empathy Not Information

This video is so incredibly powerful. It’s short and yes, you do have to subscribe to watch it… but do it. Hank Fortener delivers incredibly powerful insight about how to deal with difficult people. He attributes his biggest failures to his avoidance of difficult conversations. And my favorite quote: “Nobody changes their mind about you…