How to Lead

Ep #119: How to NOT Get Offended

Have you noticed that when people feel offended, they’re often offensive in response? That’s not effective, and it’s certainly not leadership. When you have the positional authority in a relationship, it’s incumbent upon you to be the one who is cautious and thoughtful about the words you use. Here’s how: What you’ll learn from this…

Tools for Every Day Leaders

Ep #113: How to Apologize

Are you one who rarely apologizes or are you an over-apologizer? As leaders, our ability to acknowledge our own errors is instrumental to the health of the team. Here are some suggestions for when and how to deliver a genuine apology. What you’ll learn from this episode: There are two camps here – people who…

Tools for Every Day Leaders

Ep #110: Are You A Decisive Leader?

Being an excellent leader means being decisive. The clarity mitigates many challenges on a team. If you struggle with this, your indecisiveness may come from a lack of confidence or courage related to failure or mistakes. What you’ll learn from this episode: How important a leader’s decisiveness is to their team and why. What you…

Tools for Every Day Leaders

Ep #89: Managing Former Peers

The future growth of organizations and the baby boomer bail out will increase the likelihood that people will have to manage former peers. Here are some suggestions for how to handle that relationship change. What you’ll learn from this episode: Meet with them and acknowledge the awkwardness. Recalibrate expectations and see if they have any…

Tools for Every Day Leaders

Ep #80: How to Not Take Things Personally

The only thing that connects you to someone else’s behavior is your thinking about it. Here’s how freeing that can be for you! What you’ll learn from this episode: How “behavior” is really the only way we can know anything about each other. Where behavior comes from. How to not take responsibility for someone else’s…

Tools for Every Day Leaders

Ep #51: Dealing with What’s Difficult

We all have to deal with difficult people or difficult situations in our lives. How you do that is a key to whether you live in emotional pain and distress, or you move on. Here are three options to choose in these situations. What you’ll learn from this episode:  What I mean by “difficult.” Three…

Tools for Every Day Leaders

Ep #48: Burden Versus Choice

Leaders often have to do things they don’t like to do. We think we shouldn’t have to deal with things we don’t want to deal with and that what we have to deal with is outside our jobs. Here’s how changing your thinking can change what you’re feeling. What you’ll learn from this episode: How…

Tools for Every Day Leaders

Ep #47: How to Influence Difficult People

Hint – it’s not about changing the other person. People don’t change other people. Here are a couple of suggestions to help you get better results in a relationship involving a difficult person. What you’ll learn from this episode: “Difficult” is a subjective term. Influence = getting better results. Understanding their perspective instead of waiting…

Tools for Every Day Leaders

Ep #44: Managers Who Play Favorites

Gravitating to people we like is natural; it’s human. As a manager, however, that’s not really a good thing. Sometimes we’re pulled toward people we work with, although not intentionally. Today, we look at the problems this can cause and some possible solutions. What you’ll learn from this episode: What favoritism at work looks like.…

Tools for Every Day Leaders

Ep #41: Appreciation Not Recognition

Recognition is rewarding someone for exceptional performance. Appreciation is thankfulness that they showed up and are working hard. Appreciation is a day to day communication strategy you can use as a manager to help people feel important. What you’ll learn from this episode: Why it’s necessary for people to feel important. What appreciation looks like.…

Tools for Every Day Leaders

Ep #38: Managers and Kindness

As a leader you have a lot of influence over the lives of those you lead, and a big responsibility to be ultra-aware of how you’re impacting them. Kindness, as a culture, is a strategy and it has to start with the leadership team. What you’ll learn from this episode: Questions to ask yourself, your…