How to Lead

Ep #136: Frazzled Managers

We’re talking about people who are always frazzled, always late, always unavailable. When you’re frazzled, you’re prioritizing being busy over connecting with other people. Here are a few suggestions for how to take back control of your life. What you’ll learn from this episode – the reasons why “frazzled” happens: We, as a society, have…

How to Lead

Ep #134: Stages of Competence

Do you find yourself wondering, “Why don’t my employees just get it?” The stages of competence will help explain that nicely and give you some ideas about how to deal with it going forward. What you’ll learn from this episode: What the four stages of competence are. Why you, as an unconsciously competent manager, have…

How to Lead

Ep #131: How to Fix Culture

Every company on the planet has a culture. It’s just a matter of whether or not you, as a leader, have intentionally created and fostered the kind of culture that you want versus it just sort of happening. What you’ll learn from this episode: Organizational culture is basically the shared beliefs that employees have about…

Tools for Every Day Leaders

Ep #113: How to Apologize

Are you one who rarely apologizes or are you an over-apologizer? As leaders, our ability to acknowledge our own errors is instrumental to the health of the team. Here are some suggestions for when and how to deliver a genuine apology. What you’ll learn from this episode: There are two camps here – people who…

Tools for Every Day Leaders

Ep #110: Are You A Decisive Leader?

Being an excellent leader means being decisive. The clarity mitigates many challenges on a team. If you struggle with this, your indecisiveness may come from a lack of confidence or courage related to failure or mistakes. What you’ll learn from this episode: How important a leader’s decisiveness is to their team and why. What you…

Tools for Every Day Leaders

Ep #89: Managing Former Peers

The future growth of organizations and the baby boomer bail out will increase the likelihood that people will have to manage former peers. Here are some suggestions for how to handle that relationship change. What you’ll learn from this episode: Meet with them and acknowledge the awkwardness. Recalibrate expectations and see if they have any…

Tools for Every Day Leaders

Ep #79: One Thing MOST Managers Don’t Have

Are you like a pinball bouncing around in a machine? Managers who lack personal vision aren’t as effective for their teams. What you’ll learn from this episode: Why overwhelm affects managers and how having personal vision can help. How having personal vision can help when dealing with difficult people in your life. Featured on the…

Tools for Every Day Leaders

Ep #76: Every Day Leader Series: Julie Simpson

In this episode, I’m excited to interview Julie Simpson, Founder of Resource IT. Resource IT has delivered over 2,000 projects to date, so they know a thing or two about: Generating leads Launching new products Entering new markets Increasing the effectiveness of existing programs Their clients span the entire channel eco-system. They’ve delivered campaigns for…

Tools for Every Day Leaders

Ep #72: Managers and High Expectations

High performers have high expectations. That doesn’t mean that those who report to them KNOW what their expectations are. They have to clearly define them. What you’ll learn from this episode: The importance of slowing down, connecting and having good communication. What your “Manual” is and how to make sure you’re not using it to…

Manager Coaching

As a part of our ongoing discussion about key strategies for successful managers, I’d like to chat about Manager Coaching: I know. You hear about it all the time. Coach your people. Are you coaching? How well do you coach your team? You know, you really do need to coach more…. So what the heck…

Measuring Performance

  Every position in your organization exists to do something for the organization. Therefore, every role in your organization should have measures to evaluate its contribution to the organization. Please note, I’m referring to ROLES or POSITIONS not individuals or people. Individual performance will be discussed in the next installment about Coaching. Things to think…

Tools for Every Day Leaders

Ep #61: Managers and Change

Like it or not, we’re in a space and time where so much is transient. As a manager, it’s your job to not only manage the process of change but also lead people through that change. Here are some suggestions for how to do that. What you’ll learn from this episode: People who have been…

Tools for Every Day Leaders

Ep #60: Every Day Leader Series: Mark Nurdin

In her second installment of the “Every Day Leader” series, Kris interviews Mark Nurdin. Mark is the President and Chief Executive Officer of the Fort Worth Region for Bank of Texas. He oversees the growth strategies in the Fort Worth Region across all lines of business and all product partners, including Commercial Banking, Consumer Banking,…

Tools for Every Day Leaders

Ep #58: Every Day Leader Series: Chad Bandy

In her first installment of the “Every Day Leader” series, Kris interviews Chad Bandy. Chad has nearly twenty years of experience managing customer experience and large scale operations, focused in higher education. His expertise lies in building and developing business operations to enable growth and efficiency for a team. His leadership style relies on the…