Are you one who rarely apologizes or are you an over-apologizer? As leaders, our ability to acknowledge our own errors is instrumental to the health of the team. Here are some suggestions for when and how to deliver a genuine apology.
What you’ll learn from this episode:
- There are two camps here – people who rarely apologize and think it shows weakness, and those who over apologize, and it loses its meaning.
- Some people say they’re sorry but then try to justify it with an excuse or a “reason” why they behaved that way.
- Some people apologize constantly. It’s not substantive – it’s a space filler. You don’t have to accept responsibility for things you didn’t do, and not everything requires an “I’m sorry.”
- A genuine apology is when you realize that your behavior had a negative impact on a relationship, you acknowledge it, you talk about how you feel about the person you impacted and then you ask for forgiveness.
Featured on the Show and Other Notes:
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