Tools for Every Day Leaders

Ep #92: Managerial Courage

Courage, from the root word “cor” or “heart” is to speak the truth of what’s in your heart. Our inability to tap that courage, because we may be vulnerable if we do, limits our capability as leaders. What you’ll learn from this episode: We have many opportunities to step into our leadership role and speak…

Tools for Every Day Leaders

Ep #83: The Difficult Employee Remedy

In honor of my new book, The Difficult Employee Remedy Handbook, here are 5 steps to dealing with a difficult employee: What you’ll learn from this episode: Set up expectations with everyone. There are 2 previous podcasts that revolve around setting expectations – Setting Expectations for Managers and Managers and High Expectations. Make sure everyone…

Tools for Every Day Leaders

New to the Podcast? Start Here.

Welcome! Here’s a little bit about me, what I do, and what this podcast is for. What you’ll learn from this episode: Who I am and what I do. My focus on difficult people and difficult situations. The podcast frequency is typically two a month – sometimes more and sometimes I do an interview. Popular…

Performance is NOT an Opinion

The most valuable practice you can develop as a leader, when dealing with difficult employees, is to focus on facts, not opinions. Notice what they DO or DON’T do, rather than the labels (lazy, rude, argumentative, know-it-all, etc.) you assign for their behavior. Practice today just noticing WHAT you observe rather than thinking you know…

Tools for Every Day Leaders

Ep #80: How to Not Take Things Personally

The only thing that connects you to someone else’s behavior is your thinking about it. Here’s how freeing that can be for you! What you’ll learn from this episode: How “behavior” is really the only way we can know anything about each other. Where behavior comes from. How to not take responsibility for someone else’s…

Justification

We often think we have to justify our anger or frustration. We think we need other people to know WHY we feel the way we do. Which of course means we want them to know how they or someone else caused our pain. And how they need to change to make us feel better. But…

Tools for Every Day Leaders

Ep #79: One Thing MOST Managers Don’t Have

Are you like a pinball bouncing around in a machine? Managers who lack personal vision aren’t as effective for their teams. What you’ll learn from this episode: Why overwhelm affects managers and how having personal vision can help. How having personal vision can help when dealing with difficult people in your life. Featured on the…

Difficult People are Our Emotional Tough Mudder

Every weekend people participate in marathons, mud runs, cycle races, and other physical challenges. They train for months, sometimes years, to be ready for the challenge. Most motivational messages about success and goals use visual images of people doing challenging sports and activities. When we reference overcoming fear and difficulty and pain, we focus on…

Tools for Every Day Leaders

Ep #77: Are You Making Your Difficult Employee Worse?

Are you making your difficult employee worse? Here are the 5 key reasons that I think that may be happening. What you’ll learn from this episode: The 5 key reasons: Accountability “Dreading” the employee Matching behavior Dismissiveness Taking it personally Featured on the Show and Other Notes: 1) If you’d like my free Ebook “Change…

Tools for Every Day Leaders

Ep #70: Key Insights for 2016

Kris discusses the biggest lessons she’s learned throughout the year as she’s been negotiating her relationships with different clients. What you’ll learn from this episode: Clear expectations really do matter. There really are difficult people in the world. Many people in leadership positions forget to be kind. See below for link to Episode #38 –…

Tools for Every Day Leaders

Ep #55: Why Training Won’t Work

Here are a few reasons why training may not work in your organization along with a few suggestions on what to do to improve your possibility for success. What you’ll learn from this episode: How to first identify the problem. Why it’s important that the executive level participates. What four things to do to make…

Tools for Every Day Leaders

Ep #54: Dealing with Big Egos

We all deal with people with big egos at one point or another, right? Do you find yourself focusing on how you can get them to change? Is that working for you? Here’s another suggestion. What you’ll learn from this episode: How much do you really care what these people think? First, try genuinely not…

Tools for Every Day Leaders

Ep #53: Honest Feedback

“Honest feedback” is really just code for “I’m going to share my opinion with you and it’s probably something you’re not going to want to hear.” Here’s a suggestion for how to approach that differently so people are a little bit more likely to listen.

Empathy Not Information

This video is so incredibly powerful. It’s short and yes, you do have to subscribe to watch it… but do it. Hank Fortener delivers incredibly powerful insight about how to deal with difficult people. He attributes his biggest failures to his avoidance of difficult conversations. And my favorite quote: “Nobody changes their mind about you…

Tools for Every Day Leaders

Ep #51: Dealing with What’s Difficult

We all have to deal with difficult people or difficult situations in our lives. How you do that is a key to whether you live in emotional pain and distress, or you move on. Here are three options to choose in these situations. What you’ll learn from this episode:  What I mean by “difficult.” Three…